I cannot sign in
Check your Egyptian mobile number. Use the newest SMS code, not an older message. If it expires, request a new code. Do not make repeated rapid requests; delivery and retry limits may apply.
I forgot my PIN
Choose “Forgot your PIN?” on the sign-in screen and verify your phone. Choose a new six-digit PIN and confirm it. Avoid repeated digits and obvious sequences. Recovery removes trust from previously trusted devices.
I cannot join an outing
Check that your profile is complete, the group type fits your profile, the event has not started or been cancelled, and there is space. An extra-place request is not a confirmed place until accepted.
My chat is unavailable
Only participants may access the outing chat. A pending request does not grant access. Leaving, account restrictions or a block can also remove chat access. If your connection drops, reconnect and refresh before sending again.
I need to leave or cancel
Open the outing in My plans. Participants may leave before it starts; the organizer uses the cancellation control. Check the confirmation carefully.
Still stuck?
Contact support with the screen name, approximate time and a short description. Do not include your PIN, SMS code or private chat history unless support specifically explains why a limited excerpt is needed.